Thursday, August 24, 2006

Here goes whatever I wrote in those 2 days and all after that ! Its long and unorganised but I wrote the whole thing on my laptop . There are a lot of words and lines in different colours and fonts to make the point clear for anyone who wishes to follow.

And if my any chance someone is interested in following the steps, better use the official document.

IVR installation 21 aug 2006 Mr. Sanjoya Das , Implementation Head , PSO .

3 steps for installation

1. If the system comes from Avaya, the system is pre-loaded OS, patches .

Configuration on the pre-installed software

2. Get the machine, Load the OS. Partition of the Disks. Disk mirroring included. Which has more steps in the installation not being done here. AvDM package required for Disk Mirroring . in the Lab we don’t have a second disk so no packages

OS 2 CD >> patches 1 CD >> Packages 2 CD >>

Installation steps .

  1. Switch On the system after putting in the key and power the system. There is one straight cable connecting to the LAN. Normal power requirements . Serial cable connected to the laptop . Connect a tape drive.

Command for checking the system >> probe- id

English

English

DEC VT100

F2

F2

Hostname PSOIR2

IP >> 192.168.10.163.

Gateway and subnet mask 192.168.10.2 255.255.255.0

NO

Specify 1

192.168.10.163 .. continue F2

Kerberos security NO

Name service >> one

Asia

India

Date and Time

Password : agclpso123

Over ride default NFS version NO

System will reboot for the changes

Root : agclpso123

Vt100

#cd /vs/bin/ag

#pkginfo –l AVir

Cd /export/optional_features

# pkginfo

First package to be installed is NMS

If any package is installed partially, then re-install the entire package .

#pkginfo –p

#pkgadd –d . ebsUS for installing this package.

#pkgadd –d . ebsHD

# pkgadd –d . Avnms

# DO yiou want to continue : Y

# /vs/bin/nms.install

#shutdown –y –i6 –g0

Install WebLM package on the system. You require a web server installed on the system for this to work

License : Normal , Grace and Lock

#cd /export/optional_features

#pkgadd –d . AVweblm

# /etc/init.d/tomcat stop

# /etc/init.d/tomcat start

Using web browser. Type the following

http://192.168.10.163/

goto web administration

login as admin

password : weblmadmin

Assign Card >> loop start E1

Stop voice

Start voice

CDH Scheduling

VXML settings

#cd /export/optional_features

#pkgadd –d . AVvoicxml2-0

#stop_vs

#start_vs

Only external tape drive that is supported is Sun tape drive dat72

Connect the tape drive.

# init 6

One page doc for installing the solaris version 10. including the partitions of the disk

Check with Das >> file:///E:/A%20I%20R/IR%202.0/CD/html/index.htm

Mount tape drive as /dev/rmt/0n

# mt –f /dev/rmt/0n

# who –r >> to check the status of the running system

After the backup, the system is down. We are starting the system now.

Check >> whether the system gets up after the running the backup or does it to be done manually.

Command for checking the status of the license file >> licenseQuery

Command for detecting the board on the server >> trunkmon

The card in the PCI slot wasn’t detected so the system was shut down. Reseat the card and then restart the system.

Command for restoring the channels >> res card 1

Command for displaying the cards >> disp card all

Removing the NMS package >> nms.remove

Stop_vs

# cd /export/optional_features

# pkgadd –d AVnms

# shutdown –y –i6 –g0

#nmsboards

# PCIdev

# boardinf

# /webadm/Jakarta-tomcat-5.0.28/webapps/WebLM/licenses is the path for the License file

We have not been able to do anything at all ! a complete failure on our part to resolve this issue. We have not been able to add the card to the system . After trying the same steps known or unknown and wasting a lot of time , we are now doing something which should have actually started with . We are Reloading the system [:P]

Steps for Reloading the system

  1. Load the Solaris OS 10.0
  2. #probe-id
  3. #Y

The CD drive is not getting detected now !

#boot cdrom – install

#boot disk 1

#power-off

Take out the CD drive and put it back again.

Restart the system .

There will be many self tests by the system. This will take a lot of time so WAIT.

NO response.

Check with the probe command >> probe-scsi

NO PROGRESS in the last 2 days..

Finally do we start ? ? ?

  1. Boot cdrom – install

Follow the steps for installation.

Install the CDs in order

Do the disk partitioning + the feature install in the /export/optional_features directory.

01a08 card in the PBX is being configured. A law, idle code 11111111 .

Make CRC Off on the card in the IR system and the card

The stations added are type DS1FD

Check the channel services .

Now install the packages >> pkginfo –d AVir.

Stop the voice systems for installing the packages.

Use the pkgadd to do all the package install

  1. JDBC - DONE
  2. MAPD
  3. ASAI
  4. Voip
  5. CTI-dip - DONE
  6. Fax
  7. NMS
  8. VXML
  9. SNMP
  10. Vonetics
  11. PDS
  12. IC

Now start_vs for starting the voice system .

Rebooting the system

#shutdown –y –i6 –g0

For doing the JDBC connectivity ,

The CTI server >> APLHA/SQL1

IP >>192.168.10.183

ClassName >> com.microsoft.jdbc.sqlserver.SQLServerDriver

DataBase URL >> jdbc:Microsoft:sqlserver://192.168.10.183\SQL1:1433;databaseName=PSO

Database name>> PSO

Port number >> 1433

Login/ password >> sa/admin

Connection port size >> 100

Check connection check query >> Select * from call

JDBC driver required is SQL Server 2000 Driver for JDBC Service Pack 3.

For CTI DIP Configuration ,

Details are as follows :

Port number : 6800

Telephony Host server name : ALPHA

Port number : 450

Login : Administrator

Password : Admin

Tlink: AVAYA#AVAYA_ECS#CSTA# here its APLHA

Downloaded the driver from the Microsoft website http://office.microsoft.com/en-us/FX010532551033.aspx

Followed the steps as per the read me file and the config details in the doc.

The database connection has been made and tested.

The other connection with the SQL server at port 6505 didn’t work . The driver should have the same but we are getting a driver error.

23 August 2006

Make a call flow and test the application in the IVR using all the features installed the previous day.

The aim for today is to test the applications as well use the external functions and everything we can based on the documents we have.

Call flow.

  1. Welcome to the bank ABC
  2. Enter 1 for XXX and 2 for YYY.
  3. For 1 use make_call function . make a new variable, type character , to determine the outcome of the make_call. Max rings 5 . dial to 2052
  4. For 2 , use the database query function.

Make call function is used for making out bound calls using the IVR system . The system can also be used in an incoming form and then patching with an external call using this function. The date and time command is used to put a date/time stamp on any info being passed to or from the customer.

PROB : the connectivity between the PBX and the IVR for getting the application to work was down. All the usual steps were tried . busy out release of the card. Resetting the card but test 144 >> D channel was appearing as FAIL every time. The error on the IVR was appearing on the card as FOOS >> Functionally out of Service.

We called on aditya for help. He too tried the same steps along with replacing the port for the cable but the error was the same. Also the board on the IVR was unassigned and then re-assigned using the web admin interface.

Das came . He changed the port to the 1st one. The board on the PBX was busied out and then released . The commands used on the IVR was rem card 1 and res card 1 .

The link was up and there was no error.

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